Billing and invoices

How payment works

Payments run through Mollie. The first checkout registers a mandate, and later renewals are charged against that mandate. Card details never reach CodeTrunk.

Every paid order becomes an invoice with the VAT treatment that applied when it was created. You can download the PDF from Billing, Invoices at any time.

Invoices and VAT

• Prices include 21% Dutch VAT.
• EU businesses with a verified VAT ID are charged under the reverse-charge mechanism: Dutch VAT is removed and the invoice shows the reverse-charge note.
• Customers outside the EU are charged without Dutch VAT.
• A change of billing details applies to future invoices, not to invoices already issued.

Keep your billing details, company name and VAT ID current in Billing, Billing details. A wrong VAT ID can make an invoice unusable for your administration.

Renewal and cancellation

Subscriptions renew automatically, monthly or yearly. Cancelling keeps access until the end of the paid period; nothing renews afterwards and no further charge is made.

You can change plan or the Business seat count from Billing. The change is settled through Mollie and the resulting invoice shows the prorated amount.

When a renewal fails

If a renewal cannot be charged, the subscription stops instead of retrying forever. You receive an e-mail and an in-app notification, and the account moves to the limits of the Free plan. Starting a new checkout restores the paid plan and registers a fresh mandate.

Nothing is deleted when a subscription stops. Limits are enforced: excess private repositories are archived read-only and organisation members beyond the seat count are removed.

Coupons

A coupon applies a discount at checkout. A 100% coupon creates the subscription without a Mollie mandate, so no payment method is stored and no invoice amount is due. Coupons cannot be combined unless the checkout says otherwise.

Refunds

Refunds are handled manually. Mail info@stennmedia.nl with the invoice number and the reason. Approved refunds are returned through Mollie to the original payment method.

Need a document?

Invoices are available as PDF from the billing page. For a purchase order reference, a signed VAT statement or a different billing entity, contact info@stennmedia.nl before the next renewal.